Wednesday, June 02, 2010

Miserable Company - LG

We've recently replaced our air conditioning units. The old units were Chrysler units, which lasted easily 20+ years. We upgraded to LG. Unfortunately, the LG in our bedroom is a complete lemon. We fired it up, it doesn't cool, and sounds terrible.

Dealing with LG customer service has been horrible. Their 'process' (which they refuse to divulge) requires a 'unit review' by a repairman to determine if the unit can be repaired, or needs to be replaced. If either is required, based on factors LG won't explain, they decide if they will cover the replacement. They have already raised concerns, since the unit we purchased was made in 2008. They seem to believe they may not cover brand new units made two years ago (!). They also won't let us know the duration of the decision process, which, as temperatures in DC reach 90' is miserable.

Thankfully, we'd been considering LG appliances for our kitchen, which we will now run away from. For a $500 AC unit, they've negated any chance I'll be spending $3000+ on their kitchen appliances. LG's loss, Kenmore or GE's gain.

Update: After another call, even if the unit is determined to be a piece of garbage, and a replacement is sent, LG won't cover the cost of removal of the old unit and installation of the new unit. I'm guessing they sub out the work and won't pay for the associated labor.

No comments: